RETURNS

Items may be returned for exchange or store credit within 14 days of arrival of your order. Shipping and handling for all non-defective returns is at the customers expense. Items returned for exchange or store credit must be received in original, unused condition. It must also be in the original packaging. Online purchases can be returned in store within 14 days of purchase for an exchange of store credit.

 

NON-RETURNABLE ITEMS:

Several types of goods are exempt from being returned. Perishable goods such as food, newspapers or magazines cannot be returned. We also do not accept returns on jewellery and hair accessories.

-Gift cards

-Sale items.

 

If your item is not to your satisfaction, we will gladly accept it back for an exchange or store credit. Simply email us at info@mariedumas.com within 14 {fourteen} days upon receipt of the item that you will be returning to us and we will provide you with a Return Merchandise Authorization {RMA} number.

 

Please do not send your purchase back to the manufacturer.

 

EXCHANGE, STORE CREDIT OR GIFT CERTIFICATE (IF APPLICABLE)

Once the returned item is received and inspected by us, we will send you an email to notify you that we have received your returned item. We will also notify you of the status of your return. If it is approved, we will exchange or issue a store credit

 

DAMAGED ITEMS (IF APPLICABLE)

All items are packed with the best of care. However, if your item arrives defective or damaged we will gladly send you a replacement (subject to availability) at no extra charge. Refunds will be issued if the purchased item is no longer available. All damaged merchandise shall be dealt with on a case-by-case basis, please feel free to contact us via email and we will be happy to assist you. All claims for damaged items bust me made within 48 hours of delivery receipt.

 

SALE ITEMS (IF APPLICABLE)

All reduced items are final sale. 

 

SHIPPING

To return your product, you should mail your product to:

1234 Greene Avenue

Westmount Quebec

Canada

H3Z 2A3

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.